EcoFactor does not and will not sell your personal information to anyone, for any reason.
Effective May 3, 2010
At EcoFactor, Inc. and its affiliates and subsidiaries (“EcoFactor,” “us” or “we”), we are committed to protecting the privacy of information we maintain about you. Below are details about our commitment, including the types of information we collect, how we use and share that information, and your ability to limit certain information sharing. This Privacy Notice applies to customers and other consumers with whom we have a relationship, as well as to former customers. Throughout this Privacy Notice (for the purposes of this Privacy Notice only), “customers” includes individuals who use our services through a relationship with a third party (for example, a reseller of the EcoFactor services) and other consumers with whom we have a relationship, unless specifically noted otherwise. The information we collect and how we may use that information may vary depending upon the third parties, product or service involved.
We collect personal information about you in a number of ways.
Application and registration information. We collect personal information from you when you enroll in one of our services or participate in an EcoFactor promotion. We may also collect information about you from third parties such as consumer reporting agencies to verify your identity, employment or creditworthiness, or to better understand your preferences in using our service. The information we collect may include personal information, including your Social Security number, as well as details about your lifestyle and habits.
Transaction and experience information. Once your account has been opened, we collect and maintain personal information about your account activity, including your heating and cooling settings, adjustments to those settings, occupancy patterns, and other information about your home and your interaction with your home. This information allows us to administer your account and provide the services you have requested.
Website usage. When you visit our websites, we may use devices known as “cookies,” graphic interchange format files (GIFs), or other similar web tools to enhance your web experience. These tools help us to recognize you, maintain your web session, and provide a more personalized experience. To learn more, please click the Privacy link on the EcoFactor website(s) you use.
EcoFactor asks you to provide certain information when you initially register to use the EcoFactor services and then afterwards may ask you to provide additional information when you use certain EcoFactor services for the first time. In addition, EcoFactor also collects information about your use of the EcoFactor services as a registered user. This table summarizes the different types of information that we may collect from you when you register for the EcoFactor services and use the EcoFactor services as a registered user.
|Type/Name||When Collected||Representative Examples|
|Registration Data||When you create an account for the EcoFactor services or subsequently modify your Registration Data||First and last name, username, password, e-mail address, mailing address, phone number, gender, and date of birth|
|Profile Data||When you access certain EcoFactor services after you have created an account or subsequently modify your Profile Data||Additional e-mail addresses, lists of people in your household, heating and cooling preferences, physical specifications regarding your home. Energy usage history, occupancy patterns and schedules, and notification preferences for products and services made available by EcoFactor|
|Activity Data||When the EcoFactor service is operating in your home||Temperature, energy usage, adjustments to thermostat settings, schedules and programs, occupancy data, heating and cooling system performance measurement and monitoring, and other information about you and your home that effects energy usage.|
EcoFactor may use Your Data in these forms for internal business purposes, such as for license reporting and assessment of service levels, to better understand how the EcoFactor services are used, to gauge the effectiveness of the EcoFactor services, or determining ways to improve or modify the EcoFactor services. EcoFactor may also use Your Data to customize the EcoFactor services and make them more relevant to you. For example, EcoFactor may use such data to make recommendations on ways to save energy in your home. EcoFactor may use your Registration Data to verify that you are the person authorized to use the EcoFactor services or to manage your account.
The term “EcoFactor” may include affiliated companies that are owned by EcoFactor, Inc. EcoFactor may share information we collect about you within our family of companies to help:
At any time, you may instruct EcoFactor not to share information about you with our affiliates for certain purposes, as explained below under “How to Limit the Sharing and Use of Your Information.”
We may share your information with outside companies and other third parties in certain limited circumstances, including:
You may choose to limit the information we share about you among our affiliates and joint-marketing partners for marketing purposes. If you choose to do so, EcoFactor will not share with our affiliates consumer reports and other personal information about you that may be used to determine your eligibility for credit (for example, information about your income, profession or employment status); allow our affiliates to market their products or services to you based on eligibility information they receive from another EcoFactor affiliate; or share personal information about you with an outside company for joint-marketing purposes.You may exercise this choice by contacting us at the numbers or email address in the “Contact Us” section. You only need to contact us once, and your choice will be honored across all of EcoFactor.
EcoFactor also allows you to limit marketing from the EcoFactor affiliate(s) with which you have a relationship. This is separate from your affiliate-sharing choice. You may exercise this choice by contacting us at the numbers or email address in the “Contact Us” section. These preferences will remain in effect for at least five years, after which time EcoFactor may ask you to update those preferences and may contact you for marketing purposes.
EcoFactor will comply with state laws that apply to the disclosure or use of information about you. If you are a Vermont resident, we will automatically limit information sharing without your having to advise us of your privacy choice. Although all customers may request to be placed on EcoFactor’s internal “do not call” list at any time by calling 650-215-2695, if you are a Nevada resident, we are required to give you the following notice: At any time, you may request to be placed on our internal “do not call” list. You may do so by calling EcoFactor at the number listed in the “Contact Us” section. For more information about the Nevada “do not call” notice requirement, contact the Nevada Attorney General, 555 E. Washington Ave., Suite 3900, Las Vegas, NV 89101; phone: 702-486-3132; email: BCPINFO@ag.state.nv.us. For further information about this notice, contact us at EcoFactor, Inc., Attn: “Privacy Program,” 1775 Woodside Rd., Suite 100, Redwood City, CA 94061; or call one of the numbers listed in the “Contact Us” section.
We take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals who are trained regarding EcoFactor’s privacy and information safeguarding practices. EcoFactor maintains physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. To learn more about our security measures and the measures you need to take, please click the Privacy link on the EcoFactor website(s) you use.
To change your privacy preferences, provide us with updated information, report suspected fraud or identity theft, or for any other questions, please call one of the numbers below.
Within the U.S.: 877-896-1443
From outside the U.S.: 650-716-4760
You may also contact us by email at privacy@EcoFactor.com.